FAQ'S

What currency are the prices on the site?
All prices are in USD.

I just placed an order, when will it ship?
We try our best to ship items as fast as we can. 
Crocessories - 1-3 days for production and 2-5 days for shipping
Custom Crocs - 8-14 days for production and 1-3 days for shipping
Tracking numbers will be available one I create the shipping label, please allow 1-2 days for tracking number to be updated with activity from the post office. If you don't have a tracking number after 7 business please email us at cluxcreates@gmail.com

I am not in love with my order, can it be returned? What if there is an issue?
We offer a 100 % money back guarantee on shoe charms, if they are defective or arrive broken. No refunds on any custom item.

Please note: If you your package is on the way, you must wait for it to arrive and return it before receiving a refund.

Can I cancel my order?
You are able to cancel your order with no penalty! You must cancel your order before it ships. 

I have entered an incorrect address what do I do now?
If you have misspelled or auto filled in a incorrect address, simply reply to your order conformation email and confirm. Once you double check if the address given is wrong kindly notify us via email at cluxcreates@gmail.com If the given address is wrong we can change the address to the correct one within 24 hours.
No refund will be given after the 24 hours of incorrect submission.


I have a question that wasn't answered, can you please help?

Absolutely! We are here to help you make your home beautiful! Please send us an email to cluxcreates@gmail.com and we will be happy to assist you in any way we can.If you wish to get a prompt response please attach your order number and address the problem clearly, thanks.